Calling all Customer Value Managers and those curious about the world of CVM! If you've ever found it challenging to gather information in this field, we've got your back.
CVM Stories features the brightest minds who will share their diverse perspectives on customer base management in Telco and other industries. Together, we explore topics like data analytics, personalization, customer experience, technologies, leadership, and more.
Join us on this journey as we build a community of CVM professionals!
#bigdata #marketing #cvm #customerexperience #analytics #telco
41 - 🎙️ Defining the Agentic CVM Era
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Calling all Customer Value Managers and those curious about the world of CVM! If you've ever found it challenging to gather information in this field, we've got your back.
CVM Stories features the brightest minds who will share their diverse perspectives on customer base management in Telco and other industries. Together, we explore topics like data analytics, personalization, customer experience, technologies, leadership, and more.
Join us on this journey as we build a community of CVM professionals!
#bigdata #marketing #cvm #customerexperience #analytics #telco
Episodes
41-
🎙️ Defining the Agentic CVM Era
Listened
Thu, 23 Apr 2026
40-
🎙️Reducing Postpaid Churn Without Ever Giving Discounts
Listened
Tue, 24 Mar 2026
39-
🎙️The Hidden Power of Transactional Communication in CVM
Listened
Tue, 25 Nov 2025
38-
🎙️The CVM Trends 2026: Telecom Edition
Listened
Tue, 11 Nov 2025
37-
🎙️How Strict Government Rules Secretly Drive ARPU Growth
Listened
Fri, 17 Oct 2025
36-
🎙️From NATO to Telco — Building Enterprise Customer Value That Wins Awards
Listened
Tue, 05 Aug 2025
35-
🎙️Winning CVM in Fixed Services: From Customer Lifecycle to Data Mart
Listened
Wed, 09 Jul 2025
34-
🎙️How to Build a Customer-Centric and Profit-Driven Culture
Listened
Thu, 05 Jun 2025
33-
🎙️Driving Growth through Monetization with Super Apps in Telecom
Listened
Wed, 30 Apr 2025
32-
🎙️ Turning Sign-ups into Superfans in Seconds – CVM’s Magic in Fintech
Listened
Tue, 25 Mar 2025
31-
🎙️Building a CVM Growth Machine Beyond Upsell and Retention
Listened
Tue, 25 Mar 2025
30-
CVM Trends 2025 in Telecom
Listened
Tue, 12 Nov 2024
29-
🎙️ Inbound Marketing for Unstoppable CVM Growth
Listened
Thu, 07 Nov 2024
28-
🎙️How Data Management Lessons from the Air Force Helped Grow a Telecom
Listened
Wed, 16 Oct 2024
27-
🎙️Cutting Churn by 50% – A Strategy of Customer Focus and Team Alignment in B2B CVM
Listened
Wed, 25 Sep 2024
26-
🎙️Create a High-Impact CVM Team that Delivers More with Less
Listened
Wed, 25 Sep 2024
25-
🎙️ Breaking the Illusion of the Perfect CVM Marketing Automation Tool
Listened
Wed, 14 Aug 2024
24-
🎙️ Growing Revenue and Retention in Mobile Apps: Tricks You Need to Know
Listened
Wed, 31 Jul 2024
23-
🎙️ Achieving 2x CVM Revenue Benchmark with Strategic Management
Listened
Tue, 16 Jul 2024
22-
🎙️CVMBoK Launch: Empowering Customer Value Managers
Listened
Tue, 11 Jun 2024
21-
🎙️Emotional Connection The Super Weapon in CVM
Listened
Thu, 06 Jun 2024
20-
🎙️ What Are the 24 Communication Channels of Customer Value Management?
Listened
Thu, 02 May 2024
19-
🎙️ Data Points to CVM Success: From Data Chaos to Customer Clarity
Listened
Wed, 17 Apr 2024
18-
🎙️ Dreaming Big with CVM: Treating the Country as Your Customer
Listened
Thu, 04 Apr 2024
17-
🎙️ How Telco Data shapes finance, retail, travel and digital businesses
Listened
Fri, 22 Mar 2024
16-
🎙️ Why Documentation Isn't Dead: Operations Perspective in Telco
Listened
Wed, 06 Mar 2024
15-
🎙️ What if You Had to Live with Your Customers 24/7 ?
Listened
Fri, 01 Mar 2024
14-
🎙️ GenAI: Your New Best Friend or Boss?
Listened
Fri, 09 Feb 2024
13-
🎙️ Turning Data into Gold: How Startups Help to Innovate in Telco
Listened
Wed, 24 Jan 2024
12-
🎙️ How to Run CVM When Families Live on $2/Day?
Listened
Wed, 10 Jan 2024
11-
🎙️ Winning Data Analytics with Formula 1 Principles
Listened
Thu, 07 Dec 2023
10-
🎙️ Navigating Change and Customer Value Management
Listened
Tue, 14 Nov 2023
9-
🎙️ Adapting Channels for Modern CVM Strategies
Listened
Thu, 26 Oct 2023
8-
🎙️ How to Drive Successful CVM Projects in Telco?
Listened
Tue, 05 Sep 2023
7-
🎙️ Navigating Data, Customers and Service Excellence
Listened
Wed, 23 Aug 2023
6-
🎙️ Retail vs Telecom: Harnessing Customer Data
Listened
Tue, 01 Aug 2023
5-
🎙️ Driving Customer Engagement with Marketing Automation
Listened
Tue, 11 Jul 2023
4-
🎙️ Next Best Offer: The Highs, Lows & Secrets of Implementation
Listened
Tue, 27 Jun 2023
3-
🎙️ CBM role: Reaching KPIs and Overcoming Challenges
Listened
Tue, 06 Jun 2023
2-
🎙️ CVM Essentials, Personalization, Pricing, and Data Analysis